Politique de remboursement

Returns and exchanges

When shopping online, on our website, we encourage you to read the items description in order to make sure our products are the size you were expecting.

We stand behind the quality of our products and want you to be completely satisfied. If you are not satisfied or the purchased item is unsuitable, we will refund or exchange it within 10 days of your purchase, under the following conditions :

*No refunds on sale items. Exchange or credit notes only.

**All bows are a FINAL SALE, no refunds or exchanges for hygiene reasons.

The product must be intact and not have been used. The label of the product must not have been removed. To be exchanged, the product cannot have been worn or washed. All parts of the product must be intact and present during exchange. The product must also be returned in its original and intact packaging;

 If you wish to exchange your product for another item, differences in prices must be paid accordingly.

An original copy of the invoice must be submitted when exchanging products in order to prove your purchase and the date thereof.

In the event of any defect in your products, the manufacturer’s warranty will apply.

 

Return procedure

The conditions mentioned above for exchanges apply to all purchases made online via our website. The exchange of the returned product will be made once the package has been received. The method of payment applied will be the same as the one used during the purchase. The Blue Equestrian does not assume delivery charges (including taxes) on the returned item, except for a few pre-authorized exceptions. 

The steps:

1. Refund/Exchange Authorization: they must always be authorized by The Blue Equestrian. Contact us by email to inform us of your intention. Upon reception of the trade-in authorization by us, you will be able to proceed with the following steps. 

 2. Return the package to the address we will give you. Return costs will be borne by the customer. 

3. Confirmation of reception: Once the package has been received by The Blue Equestrian, you will be contacted to confirm that the product has been received and an agreement can then be made for refund, the dispatch of the replacement product or the credit note.

Shipping and handling fees are not refundable